fbpx

Premium Support Forum

Keep getting error ...
 
Notifications
Clear all

Keep getting error message when trying to login


pchua
Posts: 3
Topic starter
(@pchua)
New Member
Joined: 3 months ago

Hi, I keep getting an error message saying I've enter the wrong login information even though I did. 

How do I get this fix? 

2 Replies
admin
Posts: 63
Admin
(@admin)
Member
Joined: 2 years ago

Hello, could you email us your customerID, domain and the IP address (find it here: myipaddress.com)?

Reply
pchua
Posts: 3
Topic starter
(@pchua)
New Member
Joined: 3 months ago

Hi, the customer id I assume is the id that was used to purchase premium? If it is: [email protected]

Domain: envision-digital.com

Ip: 24063a27

My login for that site is [email protected]
Domain for that is different. chupa.digital

Reply