Premium version of add-on showing Subscription Not Active
I paid for a year subscription yesterday, 20 hours ago, and received the confirmation email saying, "Check out the Logs tab of your plugin in half hour to see the cloud activity." The banner on the Logs tab of the add-on still says my subscription is not active and there are no logs visible.
I haven't received a response to my question. The issue still exists. And I noticed that the app is not limiting login attempts by the same username if it comes from a different IP address. It looks like I'm going to need a refund.
We apologize for the delayed response. Our support forum was recently changed and it didn't notify our tech promptly of your new topic.
Can you confirm the following?
1) Did you receive the setup email?
2) Can you confirm you entered the setup code for the custom cloud app? https://prnt.sc/wlgltd
Hello - I purchased a subscription in July and now it says it is not active. Screen shot attached. I've made sure that the plugin is up to date.