# Accounts & Billing

- Link: https://www.limitloginattempts.com/help-center/accounts-billing/
- Published: 2023-10-11T14:53:58+00:00
- Author: user

Can I let my web clients pay the subscription with their own card?

Yes, this can be done during checkout.

What happens if my site exceeds the request limits in the plan?

The premium plan’s limits are so high that it should accept almost any heavy brute-
force attack. We constantly monitor if your site is in good shape and if we notice
any potential problems we will temporarily increase the limits in case of fair usage.
If you are using the free version, the load caused by brute force attacks will be
absorbed by your current hosting bandwidth, which could cause your hosting costs
to increase.

How do I activate the free version of the plugin?

You can activate the free version of the plugin directly from the WordPress plugin
marketplace. [Click here](https://www.limitloginattempts.com/activate/) to view 
our self-service guide to help you get it installed.

How do I cancel my subscription?

Please email us at [sales@3.88.176.82](https://www.limitloginattempts.com/help-center/accounts-billing/sales@3.88.176.82)
to cancel your subscription. If you are in the middle of the current billing month
or year, the subscription will be cancelled for the following month.

What happens if my premium plan expires?

First, you’ll be notified. Then the cloud will stop accepting requests from your
site until you extend your subscription. The protection will not stop working because
the system will fail over to the local engine (the free version of the plugin). 
It will resume the cloud operation automatically after your subscription is up-to-
date.

Why do you need my personal information upon registration?

We use Authorize.Net for recurrent payments and they require this information to
set up subscriptions.

Why can’t you call me?

At this time we don’t offer technical phone support. This allows our team to serve
more customers.

What are your support hours?

Our technical support hours for premium subscribers are Monday thru Friday 9am-5pm
EST (US). Free users can post questions on our [support forum](https://wordpress.org/support/plugin/limit-login-attempts-reloaded/).

How do I access the invoice for my subscription?

The invoice for your subscription can be found in your billing profile. You can 
[login to your account here](https://my.limitloginattempts.com/).

Can I become an affiliate?

Yes! [Join our affiliate program](https://www.limitloginattempts.com/blogs/agency/join-the-limit-login-attempts-reloaded-affiliate-program/)
and you can earn 25% commission on the first year of subscriptions.

What happens if I lose my account information?

Please email us at [support@3.88.176.82](https://www.limitloginattempts.com/help-center/accounts-billing/support@3.88.176.82)
for assistance retrieving this info.

What are requests?

A request is the process our cloud app uses to check whether an IP address is allowed
to attempt a login, which also includes denied logins. This is the core feature 
of our premium service. Each premium subscriber has a limited amount of requests
each month.

How do I add an additional domain to my plan?

You can add an additional domain by copying your original setup code into the plugin
for the new domain. Please refer [to this article](https://www.limitloginattempts.com/activate/)
for a step-by-step guide. The new domain will be added to your existing billing 
account and subscription.