# Cloud Service & Security

- Link: https://www.limitloginattempts.com/help-center/cloud-service-security/
- Published: 2023-10-11T14:59:46+00:00
- Author: user

How secure is the Cloud Service?

AWS services we use are PCI compliant. You can find more information [here](https://aws.amazon.com/compliance/services-in-scope/).

What does Cloud-based protection mean?

It means cloud technologies are used to collect, process and make intelligent decisions
to protect your site. It will not protect the site if there are any security issues
within the code (plugins, etc) of your site.

Will the Cloud Service protect my site against any hacker?

It will protect your site from [brute-force attacks](https://aws.amazon.com/compliance/services-in-scope/)
only. It will not protect the site if there are any security issues within the code(
plugins, etc) of your site.

I’m unable to activate the premium cloud app, what do I do?

After you complete your purchase of the premium cloud app, you are provided an email
with instructions to complete the setup. If you have followed the instructions and
the cloud app does not activate, please make sure the plugin is updated to the latest
version before attempting again. If you still have issues, please email us at [sales@3.88.176.82](https://www.limitloginattempts.com/help-center/cloud-service-security/sales@3.88.176.82)
for implementation assistance. There are rare situations where your WordPress site
settings may be blocking how the plugin functions, and this will require our techs
to resolve.

How do I know if I’m under attack?

There will be many indicators that will tell you if you’re under a more serious 
brute-force attack. 1) The log of lockouts grows fast 2) You get a lot of lockout
notifications (if they are turned on which is recommended) 3) You site operates 
slower for unknown reason 4) You get a notice from your hosting provider.

How do you store the logs in the Cloud?

Currently we keep them for one year, but this might change in the future.

Can anyone get access to my website through the Cloud Service?

No, your site only reads the cloud and writes anonymous information to it. The cloud
doesn’t have access to your site. Security and access restrictions are our main 
focus.

Where do I ask my Cloud related questions?

Please email us at [sales@3.88.176.82](https://www.limitloginattempts.com/help-center/cloud-service-security/sales@3.88.176.82)
for assistance.

Do you store passwords or any other sensitive information in the cloud?

We temporarily store IPs, usernames (if an email is used instead, then the email)
and the site’s domain to do efficient lockouts. This info is not used for any other
purposes. The plugin doesn’t send passwords to the cloud. Any information can be
deleted if requested.