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Premium version of add-on showing Subscription Not Active

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sdmarketing71
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(@sdmarketing71)
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Присоединился: 1 год назад

I paid for a year subscription yesterday, 20 hours ago, and received the confirmation email saying, "Check out the Logs tab of your plugin in half hour to see the cloud activity." The banner on the Logs tab of the add-on still says my subscription is not active and there are no logs visible.

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sdmarketing71
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Topic starter
(@sdmarketing71)
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Присоединился: 1 год назад

I haven't received a response to my question. The issue still exists. And I noticed that the app is not limiting login attempts by the same username if it comes from a different IP address. It looks like I'm going to need a refund.

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admin
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Admin
(@admin)
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Присоединился: 2 года назад

Hey sdmarketing71,

We apologize for the delayed response. Our support forum was recently changed and it didn't notify our tech promptly of your new topic. 

Can you confirm the following?

1) Did you receive the setup email? 

2) Can you confirm you entered the setup code for the custom cloud app? https://prnt.sc/wlgltd

Thanks,

Greg

LLAR Support

 

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admin
Admin
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Присоединился: 2 года назад

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Also, to answer your question about the usernames, this is normal behavior. If bots are trying to login using usernames that are inactive or not in your system, then you can add them to the deny rules. The app doesn't permanently block these usernames from being used in attacks because then you might get locked out yourself. The idea is to limit the attempts and slow them down because attacks don't last long. The cloud app will throttle and absorb the attacks completely so your local server doesn't take the brunt. 

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jstarke
(@jstarke)
Присоединился: 1 год назад

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@admin I have the same issue..please advise what i need to do

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admin
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Присоединился: 2 года назад

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@jstarke we emailed you with some questions.

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lberg
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(@lberg)
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Присоединился: 7 месяцев назад

Hello - I purchased a subscription in July and now it says it is not active. Screen shot attached. I've made sure that the plugin is up to date. 

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aem
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 aem
(@aem)
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Присоединился: 1 месяц назад

I am having the exact same problem, on all of the Wordpress sites where we've installed this. We are also getting an insane number of emails about failed attempts to log in, but the Wordpress install shows no blocked attempts. Please advise as this is super annoying given that we already paid to stop all of this.

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aem
 aem
(@aem)
Присоединился: 1 месяц назад

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