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Unlock IP


thepridhamgroup
Posts: 1
Topic starter
(@thepridhamgroup)
New Member
Joined: 4 months ago

Hello,

I have a user that has been locked out (too many attempts). I have tried to unlock the IP address by clicking the "lock" (unlock IP). I click YES to "are you sure", but then nothing happens. Am I missing something? Thanks!

1 Reply
admin
Posts: 52
Admin
(@admin)
Member
Joined: 1 year ago

Hello,

When you click the unlock icon, the corresponding lockout should disappear from the Active Lockouts section and the user should be good to log in. For now you have to reload the page to see these changes. We are working on making it more intuitive in future versions of the plugin.

 

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